After-Sales Service

We provide a standardized after-sales service for all our equipment. Our goal is to ensure you receive full support during the warranty period and have access to high-quality service long after.

Service Offerings

• Quality Assurance: Your product is covered for 18 months from the date of shipment or 12 months from the date of installation and commissioning, whichever comes first. During this period, we will provide free repair or replacement services, excluding damage caused by misuse or force majeure events.

• Original Parts: We provide original parts for our flow meters, such as O-rings, floats, and sensors, to ensure your equipment runs smoothly. These can be shipped quickly to minimize downtime.

• Service Response: We offer support via multiple channels, including phone, WeChat, and email. We guarantee a response to technical issues within 24 hours.

• Remote Troubleshooting: Our engineers provide remote expert guidance for installation, commissioning, and troubleshooting.

How to Contact Us

• Whatsapp: +86 13820170283

• Email: sale@masteryb.com/zhouhuaxuan@master18.com